U.S. Social Security Administration

Web Operations Management & The Challenge of Governance

TBG & SSA

Working with Blue Beacon and Welchman Consulting, using methodologies developed by Welchman Consulting, TBG participated in the development of a detailed as-is situation analysis, best-practices analysis, and recommendations for Web operations management governance at SSA.

The four month project included onsite evaluations of the Web governance practices of other major organizations, as well as a very large number of stakeholder interviews at SSA. The resulting recommendations covered Web strategy, content, and applications governance models and made direct contributions to the emerging practice of Web governance.