American Society for Reproductive Medicine

Easy to Navigate, Customer Service-Oriented Site for Major Healthcare Association

  • ReproductiveFacts.org screenshot
  • ASRM screenshot

TBG & ASRM

TBG (The Berndt Group) is a major developer of sites for associations and advocacy groups. A project that pulls together many of the themes of this work is the website for www.asrm.org—the American Society for Reproductive Medicine (ASRM).

Located in Birmingham Alabama, ASRM is the primary organization dedicated to the advancement of all aspects of reproductive medicine, as well as being a professional association for doctors with that specialty. TBG's project involved a complete, soup to nuts redesign of the website and its five affiliate sites, including strategy, user experience, content management system (CMS) consulting, CMS implementation (in Ektron), integration with an association management system (AMS), training, and hosting of the final site. TBG provides ongoing support to ASRM for its main site and affiliate sites.

"It was a challenge to create a more interactive website for our members, as well as organize the vast amount of patient-focused information on our site. The Berndt Group worked with us to redesign our existing site and create a complementary site focused on the reproductive health needs of patients and the public. Both sites are customer-service oriented, appealing and easy to navigate."

Dr. Robert Rebar

ASRM Executive Director

A Better Web & Publishing Strategy

A Better Web & Publishing Strategy

TBG developed the ASRM sites through its usual structured design process, which involves putting a large number of contingent strategy, planning and execution steps in the right order. We selected Ektron CMS for this project, given the product's high value for mid-sized organizations and its wide feature set, including tools for extranet and social networking functions. Our structured design process for the project included a major focus on getting the most value from the product, within the context of a clearly developed Web strategy.

An equally important focus of this project was to find strategic solutions in a number of areas common to associations, but of particular importance to ASRM.

  • First, ASRM needed to flesh out a strategy for better member services online, including member-self-service and collaboration process—all very crucially turning on good integration between the organization's association management system and the content management system/site.
  • Second, the organization needed to maintain the mind-share equity of its top publications, which are as equally well known as the organization, so strategy needed to take into account pushing those publications.
  • The project also included multiple rogue websites that needed to be, to varying extents, folded into the main website with a consistent approach.
  • Last but not least, ASRM does a great deal of Web publishing with a small staff, so best practices for CMS implementation were important, focusing on how to enable the best content strategy and user experience through automation and a clearly thought out CMS architecture.
A Success Story

A Success Story

The new site for ASRM is a big success, and has hit the right notes to accomplish the goals mentioned above.

The CMS and AMS work well together, enabling not only a very active publishing and member management operation with high efficiencies, but also excellent member self-service.

The site also actively promotes publications, has great topical content, and strong inter-relationships among content in the site, created automatically.

The user experience of the site takes into account a more dynamic, social approach to Web design known as "Web 2.0" and makes full use of the Ektron software for single sign-on, collaboration, and interaction among members.

The site is a major step forward for ASRM's Web strategy. This project is indicative of the kind of holistic improvements TBG regularly brings to association sites.